Over the years, SSQ LLC agents have formulated a few key common business practices that now serve as our basic operating principles, and we measure our daily performances against the following practices.
• Make sure we learn enough about each client to ensure that we have an accurate assessment of their real needs so we can offer them the best solution Each individual contacting us has a specific reason or reasons for inquiring about selling their structured settlement or other annuity, or their lottery winnings. We owe it to each client to gain a comprehensive understanding of their situation in order to be able to advise them accurately and honestly before and during the sale. We also owe it to each client to fully understand their situation so that we can make realistic appraisals and respond to their concerns and expectations.
• Don’t pressure clients. Nothing makes a client more ill at ease than being forced into to making a decision before he or she feels comfortable and knowledgeable enough to do so. That means inviting questions and answering them honestly and accurately, at a pace that suits them. A knowledgeable client is our best asset, and they know realistically what they can expect to achieve during the process of the sale.
• Keep close contact with the client during the process of any sales transaction Nothing is worse for a client than to not have ready access to their SSQ LLC agent prior to or during the sale of their structured settlement. We understand that there are stages during the cycle of the sale or even the initial inquiry where you appreciate hearing from us because it is reassuring. There are other stages in the cycle where it is best to leave contact initiation to the client. We take great pride in training our agents carefully in how to listen and how to ensure that the flow of communication is unforced and easy for the client.
• Don’t promise the world A wise client can’t be fooled, and our agents are wise not to try. It is illogical (and unscrupulous) for agents to take great care in providing the information a client needs in order to make an informed decisions about the sale of their settlement or other annuity, and then make promises they know they can’t keep.
There you have it…the Settlement Quote fundamental policies and procedures operation manual.
Our agents have these four basic principles drilled into them early on, and are reminded of them daily. So when you call SSQ about your quote or to begin the sales transaction process, know that while we do have something to gain from the sale, we are on your side.
We’re looking for a win-win.