Updated January 2012 - How important is a company's reputation when purchasing structured settlement payments from tort victims? JG Wentworth is the largest company in the structured settlement factoring industry, but it's important to note this company's Better Business Bureau record. JG Wentworth has done a good job over the past 2 years of cleaning up their record. This article was originally written in 2008 and JGW had over 40 BBB complaints. Looking at their record now, they have just over 30. This is impressive with all that has happened in the 4 years since this article was written.
Over the past four years, JG Wenworth has filed for bankruptcy, laid off over half its workforce, and merged with it's biggest competitor Peachtree Settlement Funding.
JG Wentworth has received 10 complaints over the last 12 months and 31 complaints over the past 36 months. The increased number of complaints within the last 12 months could be due to the merger with Peachtree. I would suspect that they are doing almost double the business, and most of it is being funneled through JG Wentworth, not Peachtree. Nevertheless, Peachtree also has 3 complaints in the past 12 months and 9 complaints for the last 3 years.
The comparison of the number of complaints over the last three years may be a far better indicator of customer experience than the BBB Rating alone.